Shipping Policy

Thank you for choosing DESIGN BY SG for your bespoke design needs. We strive to provide you with high-quality products and exceptional customer service. This Shipping Policy outlines the terms and conditions related to the shipping and delivery of your orders. Please read this policy carefully to understand how we handle shipping and related matters.

  1. Order Processing:

    • Once you place an order with DESIGN BY SG, we will process it within 1-3 business days. This processing time allows us to prepare your order for shipment and ensure its accuracy.
    • Please note that orders placed on weekends or public holidays will be processed on the next business day.

  2. Shipping Methods and Delivery Time:

    • We offer shipping services through trusted carriers to ensure reliable and timely delivery of your orders.
    • The estimated delivery time will depend on your location and the shipping method chosen during checkout.
    • Standard delivery timelines will typically takes 25-30 business days for domestic orders and 30-40 business days for international orders.
    • Express shipping options may be available for certain regions, reducing the delivery time to 25-30 business days.

  3. Shipping Costs:

    • Shipping costs will vary based on the weight, dimensions, and destination of your order.
    • During the checkout process, you will be provided with the available shipping options and their associated costs.
    • Any additional customs duties, taxes, or fees imposed by your country's customs authorities will be the responsibility of the customer.

  4. Order Tracking:

    • Once your order is shipped, we will provide you with a tracking number via email.
    • You can use this tracking number to monitor the progress of your shipment on the carrier's website or through a tracking service.
    • Please allow a few business days for the tracking information to be updated by the carrier.

  5. Shipping Restrictions:

    • We currently ship to most countries, but there may be certain locations where shipping is not available. In such cases, we will notify you and provide a refund for your order.
    • Some items may have specific shipping restrictions due to their size, weight, or nature. Any such restrictions will be clearly mentioned on the product page.

  6. Address Accuracy:

    • It is your responsibility to provide accurate and complete shipping information during the checkout process.
    • Please ensure that the shipping address, including any apartment or unit numbers, is correct to avoid any delays or misdeliveries.
    • DESIGN BY SG will not be held liable for any loss or additional shipping charges incurred due to incorrect or incomplete address details provided by the customer.

  7. Order Changes and Cancellations:

    • If you need to make changes to your order or cancel it, please contact us as soon as possible at bespokebysumit@gmail.com.
    • We will do our best to accommodate your request, but please note that order modifications or cancellations may not be possible once the order has been processed or shipped.

  8. Lost or Damaged Shipments:

    • In the unlikely event that your shipment is lost or damaged during transit, please contact us immediately at bespokebysumit@gmail.com.
    • We will work with the shipping carrier to resolve the issue and ensure your satisfaction.

If you have any further questions or require assistance regarding our Shipping Policy, please don't hesitate to reach out to us at bespokebysumit@gmail.com. We are here to help you with any concerns you may have.

Thank you for choosing DESIGN BY SG. We appreciate your business and look forward to serving you.